August 11, 2017

Membership Sales Associate

DEPARTMENT:  Business Development and Membership

REPORTS TO:     Membership Manager

Duties & Responsibilities:

  • Works with membership manager to develop and maintain a sales strategy to recruit new members and retain current members.
  • Makes sales calls/emails and retention calls/emails to attract new members and retain current members.
  • Mails invoices and input membership dues payments into database.
  • Supports membership manager in database management and maintaining integrity of member data, including organization of member information, renewal invoicing and new member processing.
  • Provides primary accountability for efficient and accurate entry and upkeep of member data including organizational rosters, cleaning duplicates, and new data entry.
  • Works on building a pipeline for new members and strategize on conferences and events to attend in order to build pipeline.
  • Reports membership statistics to staff and BDAM team periodically and as requested.
  • Serves as a primary customer service representative for CADCA Members.
  • Supports redesign and launch of CADCA’s new member center and online community.
  • Gathers suggestions for member benefits and ways to implement those benefits.
  • Manages online membership store
  • Demonstrates continuous effort to improve the membership department, make modifications to strategies as needed and modify operational policies and procedures as necessary.
  • Works closely with Business Development & Membership team on growth plan, overlapping projects and revenue goals.
  • Assists Vice President of Business Development and Membership as needed.
  • Other responsibilities as assigned.

Required Knowledge, Skills and Abilities:

Ability to average 50-100 calls per week to new members, current members, and prospective members.
Ability to answer an average of 10-20 emails per week from new members, current members, and prospective members.
Ability to travel up to 15-20%.
Competence in all MS Office tools and database management experience is required.
Knowledge of membership association management tools, particularly Avectra netForum is a plus.
Ability to work in a team environment.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Commitment to supporting a mission-driven membership base and help build drug-free communities. 

Minimum Education and Experience:

A bachelor’s degree plus 1-2 years of work experience required. Sales experience preferred.


8:30am – 5:30pm

To Apply:  Interested applicants should send a cover letter and resume to with MEMBERSHIP SALES ASSOCIATE in the subject line.  Applications will be accepted through September 1, 2017.